Royal FAQs

Q: How do I change or cancel an order?

A simple phone call or email to us with information on what you need to cancel or change and we can quickly process your request. Keep an eye on your email for a confirmation notification confirming the change or cancellation.

Q: What if I need to extend the length of time I need to rent the bin for?

No Worries! Just call or email us and tell us how many additional days you need the bin for. There is an additional $10/day charge for each following day the bin is kept over its original return date. 

Q: Do the bins damage driveways?

While our team is always careful during drop off and pick-ups, accidents like scrapes and rubs can happen. We recommend protecting the surface where the roll-off bin is being dropped using a tarp or other material.

Unfortunately, Royal Bin Service does not assume responsibility for damages to private driving surfaces, pavement, or road surfaces during the entire container placement process.

Q: Can I put the container on the street?

We ask all customers to contact their municipality prior to ordering the bin if they are looking to place it on a street, as a permit may be required. 

Q: How large of a space do I need for the container on delivery?

Royal Bin Service recommends that all customers have double the amount of width and height of the bin they have rented in order to ensure adequate height and space clearance.

Q: What are acceptable materials to be put into bins?

• Wood – fencing, decking, firewood, old lumber.
• Construction materials – debris, drywall, tiling, wallboard, Sheetrock.
• Garden debris – branches, tree and hedge clippings, sod, dirt.
• Furniture – couches/sofas, desks, file cabinets, tables, dressers, sofa beds, mattresses.
• Appliances – fridges, freezers, stoves, dishwashers, washers and dryers.
• Basement, garage, shed and attic junk – boxes, books, old tools.
• Electronics – computers, monitors, copy machines, printers.
• Garbage – cardboard, rubbish, paper.
• Concrete – from broken pathways or flooring.
• Roofing items – cedar and asphalt shingles.
• Renovation junk – walls, doors, windows, plywood, drywall, floor boards, plasterboard and frames, etc.
• Old Tires – There is an added disposal charge for tires.

Q: What are unacceptable material to be put into bins?

• Asbestos
• Pesticides
• Oils
• Oil tanks and drums
• Gas tanks
• Chemicals
• Explosives
• Toxic materials

Q: What if I need a larger container?

Please review all of our container information for sizes prior to placing your order.

Q: How far in advance should I order my bin?

When ordering online, all of the dates each bin is available for is listed on our booking calendar.

Q: Is the booking service available 24/7?

You can call or email anytime and we will fulfill your booking request ASAP

Q: Do I have to be home or on-site at the time of pick-up/drop-off?

Customers do not have to be onsite for the delivery or removal of the bin. However, we ask you to please be as specific as possible when answering the delivery questions, such as where you want the bin dropped. Our driver will use their best judgment and place the container in the safest accessible location.  

Q: Is there any other information I should know when using and filling my bin?

A few additional things our customers should be aware of while filling their dumpster

We ask that you fill the dumpster evenly throughout. If the debris isn’t spread out evenly, there will be a problem with the weight distribution and our drivers will not be able to safely load the bin onto our flatbed.

Please do not overfill the bin. An overfilled bin is when junk is coming up over top of the walls of the bin. If a bin is overfilled, our drivers will not be able to haul it away. By law, an overloaded bin cannot be on the road.